RETURN POLICY

Last updated November 01, 2020

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at store@solarstrides.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Solar Strides
Attn: Returns
Your RMA number
Cedar Grange  
Tilehouse Lane  
Uxbridge
Buckinghamshire
UB9 5DG
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS   
 
The following items cannot be returned or exchanged:

●     Items that have been opened.   
●     Items that have been damaged.   

For defective or damaged products, please contact us at store@solarstrides.uk

Please Note

    Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at store@solarstrides.uk